Transport policy
Thank you for choosing [tradepreferred.com]! We are committed to providing you with fast, reliable and free delivery services. The following is a detailed explanation of our transport policy:
1. Free delivery policy
Coverage:
We offer free shipping on all orders, applicable (worldwide).
Minimum spending amount:
Minimum spending requirement (free delivery on orders over €27.98 “).
Delivery method:
All orders are sent via standard shipping by default,
2. Delivery time
Processing time:
We will process the shipment within 48-72 working days after order confirmation.
Estimated time of Arrival:
Standard delivery: Usually takes 7-15 business days.
Delivery times may vary depending on destination, weather, or customs delays.
Holiday delays:
Please understand that order processing and delivery times may be slightly delayed during peak periods (such as holidays).
3. Order tracking
After shipment, we will provide tracking information via email or SMS so you can check the status of your order at any time.
If you do not receive the tracking message, please contact customer service [yingming1746@outlook.com] for help.
4. Distribution scope
Global Delivery:
We offer free shipping worldwide, but some remote areas may take longer to ship.
Exceptions:
For some countries or regions, it may be temporarily unable to deliver due to logistics restrictions, please confirm the specific information at the checkout.
5. Lost, damaged or delayed
Loss or damage:
If your order is lost or damaged during shipping, please contact us within 30 days and we will reship or refund your order free of charge.
Delay:
If you exceed the expected delivery time, you can contact our customer support team at any time.
6. Customs and duties
Shipping is free on all international orders, but customers are responsible for any applicable duties or import charges (for individual countries, there are almost no taxes).
We will provide the necessary documentation support as far as possible to ensure smooth customs clearance.
7. Address change
Please be sure to provide the exact shipping address when placing your order.
If you need to change the address, please contact us as soon as possible to modify the information. We may not be able to adjust the shipping address after the order has been shipped.
8. Failure to deliver
If an order is returned due to an inaccurate address or no one has signed for it, we will contact you to reschedule the delivery, but additional charges may apply.
Therefore, please check whether the delivery address is correct before placing an order to avoid unnecessary trouble
Delivery service may not be available in some high-risk areas, please consult customer service for details.
9. Special distribution needs
If you have any special needs (such as specifying delivery times or signing methods), please let us know through a note when placing your order and we will do our best to arrange it.
Expedited delivery service is not supported at this time.
10. Contact us
If you have any questions or need assistance with our transportation policies, please contact us at:
Email: [yingming1746@outlook.com]
Customer service: +86 18924976554
Working hours: Monday to Friday, 9:00 a.m. to 21:00 p.m. (local time)
Last updated on January 1, 2024
Thank you for choosing [radepreferred.com]! We look forward to providing you with an excellent shopping experience and free shipping!