Return policy
We are committed to providing you with the best shopping experience. If you are not satisfied with your purchase, we offer a flexible return service with the following terms:
1. Return conditions
Goods must be kept in new condition, not used, washed or damaged.
Keep the original packaging and all accessories (such as shoe boxes, labels, etc.).
Return requests must be submitted within 7 days of receipt of the item.
2. Returns are not supported
The goods are clearly used or show signs of damage.
Custom merchandise (such as a jersey with an individual’s name or number).
Special promotional items (exchange only).
3. Return process
1️⃣ Submit an application
Please submit the return request through our customer service email 📪yingming1746@outlook.com or online customer service, and provide the order number and the reason for return.
2️⃣ Return confirmation
Upon receipt of your application, we will review and respond within 1-3 working days. After approval, we will provide the return address and detailed operating instructions.
3️⃣ return and ship
Please return the product to our specified return address and keep the tracking number for tracking.
4️⃣ refund processing
After receiving and confirming that the item is eligible for return, we will complete the refund for you within 5-7 business days. The refund will be routed back to your payment account.
4. Shipping instructions
Return of goods due to quality problems or wrong delivery: we bear the return freight.
Returns due to other reasons (such as inappropriate size, personal reasons) : The customer shall bear the return freight.
5. Exchange service
If you need an exchange, please state it when you submit your return request and we will arrange an exchange for you. Replacement goods will be shipped as soon as possible upon receipt of returned goods.
Contact us
If you have any questions or need help, please feel free to contact us:
📧 Customer service Email: yingming1746@outlook.com
📞 Telephone number: +86 18924976554
We will be happy to serve you!
